Return Policy

We want you to have the best possible shopping experience with us here at Mia Willow! But we do know things happen and items need to be sent back sometimes. Because of this, we will do everything we can to try to make things better if you are not completely satisfied with your order. We want to help you find something you love!

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 24 hours of delivery. If you were sent incorrect items or are missing items from your order, please contact our customer service team (returns@miawillowboutique.com) as soon as possible so we can get that sorted out for you!

Please see our simple steps and procedures for returns below:

  • Merchandise may be returned for a Gift Card Code that will be sent to the e-mail address provided at checkout.  You may then apply this to your next order! 
  • Returns should be postmarked 30 days from the delivery date.
  • All SALE items are FINAL and cannot be returned.
  • All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact. 
  • The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number for your return as this can help our team provide a specific estimate for when you can expect your gift card code to be processed.
  • Original shipping fees are non-refundable.  
  • A gift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item.


Discounted Items- Orders or items that have a discount of 40% or more applied to them are FINAL SALE and DO NOT qualify for a return of any kind.

The Following Items DO NOT Qualify For a Return of Any Kind:

  • Sale items 
  • Orders and items with a discount of 40% or more applied 
  • Flash sale items
  • Style grab items

Processing Time For Returns

  • Please allow for 3-7 business days for processing once received in our warehouse.
  • Once processed, you will receive an email confirmation letting you know it has been done. Due to our high volume, we do not notify customers when we receive their return package in our warehouse. Only when they have been processed. This is why we recommend hanging onto your tracking number so you know it has arrived!

Hassle-Free Return Process 

We know, returns can be a hassle.  We’ve worked really hard to keep the returns process simple.  We’ve spelled out the process below so that you’ll know what to expect.

All we need you to do is fill out the return form linked below.  

Return Form

Once your return is delivered to our boutique, our team will put all of your information into the system as quickly as they can!  Please allow 3 to 7 business days for your gift card to be issued via email. Please note holidays will affect this processing time. The automated email will be sent to the email address used to place the order – we cannot change this! (Oh how we've tried!)

Exchanges

We have a limited number of styles featured on the site and, because of this, we can’t guarantee an exchange.  But don't worry, we feel your pain and love the clothes just as much as you do, and we’ll issue you a store credit as soon as possible!  If the right style is available in the correct size, you can use your new e-gift card to buy it!

Changing or Cancelling Your Order

Sometimes stuff happens and you need to change or cancel your order.  We totally understand and are here to help, but you must contact us immediately! Please give us a call or reach out to us on social media. Please note our email response time can vary 1-2 days. Our team is oh so skilled at packing and shipping orders fast!  Once they begin to process your order (usually within 1-4 hours) we will be unable to make any changes to your order as it's status will be fulfilled.

 

We reserve the right to refuse a return if the items have any sign of wear, alteration, misuse, or damage.